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2021 IEEE International Professional Communication Conference, ProComm 2021 ; 2021-October:125-129, 2021.
Article in English | Scopus | ID: covidwho-1922765

ABSTRACT

This paper describes a study that examined the extent to which COVID-19 information for nursing homes follows plain language guidelines. The study involved analysis of government information from the United States and Ireland, focusing on content from the Centers for Disease Control and Prevention (CDC) in the United States and the Health Service Executive (HSE) in Ireland. Preliminary findings suggest that most content incorporated some plain language guidelines, e.g. consistent terminology and use of headings. Some phrasing was ambiguous, however, and the majority of documents did not directly address nursing home residents, but rather visitors and staff. Documents did not include images, that might have helped to explain concepts. Further research is needed about how older populations process and use public health information, to ensure that content addresses them directly and in ways appropriate for their needs. © 2021 IEEE.

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